Commercial Ice Dam Removal
Ice Dam Now provides commercial ice dam removal across 38 cold-climate states. Membrane-safe steaming for EPDM and TPO decks, frozen parapet scuppers and blocked internal drains. Crews are licensed, insured and harness-certified, dispatch same day for active interior leaks, and bill by the crew hour at a rate quoted before dispatch. Dated photographs are supplied for insurance claims.
A flat roof does not shed water — it drains it. When the scuppers and internal drains freeze, the water has nowhere to go but through the membrane.
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Flat roofs fail differently
A pitched residential roof dams at the eave. A commercial deck dams at its drainage: frozen scuppers, iced-over internal drains, and ponding that refreezes into a sheet across the low spots. Water then sits on the membrane at depth, finds a seam or a flashing detail, and comes through into the tenant space below.
Parapet walls make it worse by holding the melt on the deck instead of letting it run off an edge. By the time it shows up as a ceiling tile stain in a unit, there is usually standing water up there.
Membrane-safe means something specific
EPDM, TPO and modified bitumen all tolerate steam at low pressure and none of them tolerate chipping, scraping or a pressure washer. Crews steam the drains and scuppers open first to restore flow, then work the ponded ice, and they stay off seams and flashing details with the lance.
Mechanical units, conduit runs, solar racking and safety railing all get worked around rather than over.
Built for property managers
One contact, one scheduled window, one invoice coded the way your accounting needs it. Crews work around tenant hours where that matters, and the condition report goes to whoever has to show the board or the owner what was spent and why.
What you get
- Drains and scuppers firstFlow restored before the ponded ice is worked
- EPDM, TPO and mod-bitLow-pressure steam only, seams and flashing details avoided
- Tenant-hours schedulingWork windows set around occupancy and access
- Documentation for the boardCondition report and photo record with every invoice
- Flow confirmed belowAn open drain throat over a frozen leader is not an open drain
- Plant worked aroundHVAC curbs, conduit, racking and railing avoided, not cleared over
- Overnight windows availableWork scheduled outside occupancy where access demands it
Water coming in right now? Call (888) 561-9664. Active interior leaks go to the front of the schedule during a freeze event.
Commercial Ice Dam Removal Across 38 States
Pick your state to find local dispatch, crews and response times for your city.
Northeast & New England
9 statesRockies & Pacific Snow Corridors
12 statesPlains, Mid-Atlantic & Appalachia
10 statesQuestions We Get About Commercial Ice Dams
Yes, at the pressures used here. Heat melts ice without force, so there is nothing abrading the membrane or working at the seams. What is not safe on a membrane is a pressure washer, a chipper or any mechanical removal.
Yes, and crews often do. Where noise, access or tenant traffic make that difficult, work gets scheduled outside occupancy. Set the constraint on the call and the window is planned around it.
Usually yes. Steam lances clear internal drains and scupper throats from the deck side, and the line below gets checked for flow before the crew calls it done. An open drain over a blocked leader is not actually open.
Yes. Campuses, retail strips and multi-building properties get walked together, prioritized by which deck is closest to failure, and billed under one scope rather than as separate jobs.
Yes, and the certificate goes over before mobilisation rather than being chased afterwards. General liability, workers compensation and auto, with the managing agent or ownership entity added as certificate holder or additional insured on request.
Not if the method is one the warranty permits, which is why the document gets read first. Low-pressure steam is accepted by the major membrane manufacturers; mechanical ice removal frequently is not. Where a warranty names an approved contractor, that gets flagged rather than worked around.
Yes. Retail frontages, restaurants and medical premises are routinely worked overnight or early, before the doors open. It costs more in labour and it usually costs less in disruption, and both numbers get put in front of you so the choice is yours.
Yes. Sites get triaged by risk rather than worked in the order they were listed - occupied buildings with active interior water first, then the largest spans and the deepest loads. You get one report covering all of them with readings and photographs per address.
Commercial Ice Dam Removal In Practice
What the work looks like on real roofs. Every job is photographed before and after.
What Usually Goes With It
Commercial Roof Snow Removal
Scheduled load reduction for warehouses, retail, schools and multi-unit buildings before drift weight becomes a deflection problem.
Schedule Load ReductionIce Dam Removal
Low-pressure steam melts the dam off the eave in sections until the shingle is clear and water is draining again.
Book Ice Dam RemovalIce Dam Insurance Claims
One claim for the whole event: ice dam removal, water mitigation, mold remediation, interior repair and roof replacement where the storm damaged it, documented in Xactimate line items.
Start My Claim DocumentationGet A Crew Out
Tell us the address and what you are seeing. You get the rate on the phone before anyone is dispatched.