What we collect
Through the request form: your name, phone number, property address, ZIP code and a description of the problem. Nothing else is required and nothing else is requested.
Automatically: standard web analytics — pages visited, approximate region, device type and referring source — in aggregate form. The server also records a one-way hash of the submitting IP address with each form submission, used solely to detect automated abuse.
Why we collect it
To contact you about the work you asked about, to dispatch a crew to the correct address, and to produce an invoice. That is the entire purpose.
Analytics are used to understand which pages are useful and which are not. They are not used to build a profile of you.
Who it is shared with
Our scheduling and customer management systems, which act as processors on our behalf. Where you have asked us to assist with an insurance claim, the documentation relating to your job is shared with your carrier at your direction.
We do not sell personal information, and we do not share it with third parties for their own marketing.
How long it is kept
Job records, including photographs and scopes, are retained for seven years, because insurance claims and warranty questions routinely arise years after the work. Enquiries that do not become jobs are deleted after twenty-four months.
You can ask for your information to be deleted sooner by contacting us, except where we are required to retain it for tax or legal reasons.
Your choices
You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. You can opt out of analytics with any standard browser or extension control, and the site works normally without it.
Contact us through the details on the contact page for any of the above.