Long Winters, Layered Ice: The Chittenden County Problem
A roof in Chittenden County spends most of the year's coldest months under continuous load. That is a different problem from a single heavy storm, and it produces a different kind of ice.
The ice that comes off a roof in Burlington in February is rarely one event's worth. It is a laminated record of the whole season, which is why it is thick, dense and firmly bonded to the shingle.
Ice-barrier practice in Chittenden County
In the colder Vermont jurisdictions the membrane requirement extends well up the roof plane rather than stopping at the first course, precisely because the ice here does not stay near the edge.
The Burlington Dispatch Process, Step by Step
Nothing gets touched until the roof has been walked and photographed. The crew finds every dam, locates where water is getting in, shows you, and gives you the crew-hour rate and a time estimate before the equipment comes off the truck.
Removal then works from the worst point outward, so water starts draining early rather than at the end. Gutters and downspouts frozen solid get steamed through in the same visit — leaving them means the eave dams again within days.
Dormers, valleys and dead spots
Ice does not distribute evenly. It concentrates where two roof planes meet, behind dormers, in dead valleys that drain nowhere, and along the north face that never sees sun. Those pockets hold water deepest and leak first.
A crew working a roof in Burlington clears the full eave line and then goes back through the valleys and dormer pockets specifically, because clearing the easy straight run and calling it done is how a roof leaks again a week later.
Access, ladders and what the crew needs on site
Steam equipment needs somewhere to park within hose reach, and ladders need footing that is not a buried flower bed or a sheet of ice. Clearing a path to the affected eave, moving vehicles off the driveway and unlocking a side gate takes ten minutes and saves considerably more than that on the clock.
Where the only access is through a neighbor's property, that conversation is worth having before the crew is in the street rather than while it waits.
Why the dam formed in the first place
Ice dams are a heat problem wearing a weather costume. Warm air escaping into the attic melts snow on the upper roof; that meltwater runs to the eave, which hangs past the heated envelope and stays below freezing; it refreezes there, and the ridge of ice grows a layer every cycle. Removal is the emergency fix. Before the crew leaves you will know which part of your attic is feeding it.
| Removal method | Low-pressure steam only. No chipping, salt or pressure washing. |
|---|---|
| Primary climate stressor | Sustained sub-freezing, long season |
| Typical scope | Steam, 6-14 crew hours typical |
| Documentation | Dated before and after photos, written scope in Xactimate line items |
| Dispatch window | Same day to 24 hours |
| Local ice-barrier practice | Eave membrane required on new work |
| Coverage area | Burlington and Chittenden County |
Neighborhoods and Towns We Reach From Burlington
Crews working Burlington cover the adjoining communities on the same route — Shelburne, Essex Junction, South Hero, Jericho and Charlotte — so a storm week usually means one truck handling several addresses in Chittenden County rather than separate trips.
Nearest hub towns with their own crew pages: Winooski, South Burlington, Colchester, Essex, Williston, Milton.
Burlington sits inside the regular Vermont service area, so a crew is usually scheduled the same day or the following morning.
Water coming in right now in Burlington? Call (888) 561-9664. Active interior leaks go to the front of the schedule.
