Most Concord homeowners find out about an ice dam from the inside — a damp patch on a bedroom ceiling, or water tracking down the inside of a window frame. As part of our complete Concord winter roof services, crews handle commercial ice dam removal across Merrimack County.
Long Winters, Layered Ice: The Merrimack County Problem
A roof in Merrimack County spends most of the year's coldest months under continuous load. That is a different problem from a single heavy storm, and it produces a different kind of ice.

Every mild afternoon through that stretch releases a little meltwater, and every cold night sets it at the overhang. Done fifty times, that is how an eave ends up carrying several hundred pounds of ice by March.
Ice-barrier practice in Merrimack County
In the colder New Hampshire jurisdictions the membrane requirement extends well up the roof plane rather than stopping at the first course, precisely because the ice here does not stay near the edge.
Commercial Ice Dam Removal in Concord: How The Work Runs
Membrane-safe means something specific
EPDM, TPO and modified bitumen all tolerate steam at low pressure and none of them tolerate chipping, scraping or a pressure washer. Crews steam the drains and scuppers open first to restore flow, then work the ponded ice, and they stay off seams and flashing details with the lance.
Mechanical units, conduit runs, solar racking and safety railing all get worked around rather than over.
Multiple buildings on one site
Campuses, retail strips and multi-building properties get walked together and prioritized by which deck is closest to trouble, rather than worked in the order the calls came in.
One scope, one invoice, one contact. It is a meaningfully different job from nine separate ones.
Roof warranties and who is allowed up there
Most commercial membranes carry a manufacturer's warranty with conditions about who may work on the roof and what methods are permitted. Snow removal is generally fine; mechanical ice removal very often is not, and the wrong contractor with the wrong tool can void cover worth considerably more than the clearing.
The warranty gets read before the roof is walked, and the method used is one the document permits.
Access control, hatches and escorts
Getting onto a commercial roof is a procedure: keys or fobs, a hatch that may be padlocked, a ladder in a locked plant room, sometimes a site induction and an escort for the duration.
Sorting that out with the property manager in advance is the difference between a crew starting at seven and a crew waiting in the parking lot until nine. Where a tenant controls the only access, that conversation happens before the dispatch rather than on the roof.
The pitched sections nobody plans for
Very few commercial buildings are flat all the way across. Entrance canopies, mansard faces, dormers over older frontages and the sloped transitions between roof levels all shed onto places where people walk.
Those sections behave like a residential roof and get worked like one - steam at the eave, snow guards noted where they are missing, and the pavement below cordoned while material is coming down.

What you get in Concord
- Tenant-hours schedulingWork windows set around occupancy and access
- Drains and scuppers firstFlow restored before the ponded ice is worked
- Overnight windows availableWork scheduled outside occupancy where access demands it
| Service | Commercial Ice Dam Removal in Concord, NH |
|---|---|
| Primary climate stressor | Sustained sub-freezing, long season |
| Coverage area | Concord and Merrimack County |
| Documentation | Dated before and after photos, written scope in Xactimate line items |
| Removal method | Low-pressure steam only. No chipping, salt or pressure washing. |
| Typical scope | Steam, 6-14 crew hours typical |
| Pricing model | Billed by the crew hour, rate quoted before dispatch |
Merrimack County Coverage From Concord
Crews working Concord cover the adjoining communities on the same route — Loudon, Bow, Suncook, Chichester and Dunbarton — so a storm week usually means one truck handling several addresses in Merrimack County rather than separate trips.
Nearest hub towns with their own commercial ice dams pages: Goffstown, Manchester, Franklin, Bedford, Laconia, Merrimack.
During a cold snap Concord gets worked alongside the neighboring Merrimack County towns on the same route, with active interior leaks moved to the front of the list.
Most jobs do not stop at one service. Commercial Ice Dams in Concord often runs alongside commercial roof snow removal in Concord, and both get written into one scope rather than billed as separate visits.
Active leak right now? Our 24/7 Concord steam ice dam removal crews are dispatched first during a freeze event. Call (888) 561-9664.




