Most Franklin homeowners find out about an ice dam from the inside — a damp patch on a bedroom ceiling, or water tracking down the inside of a window frame. As part of our complete Franklin winter roof services, crews handle ice dam removal across Norfolk County.
Older Housing, Heavy Snow: The Norfolk County Case
Coastal snow is heavy with water, and a roof in Franklin can take a foot of it in a night. That pack is a full reservoir from the moment it lands, not something that becomes one slowly.

Add the architecture and the problem concentrates. Dormers, ells, knee walls and additions over porches all create pockets where warm air meets cold deck, and those are the eaves that dam first on a roof in Franklin.
Ice-barrier practice in Norfolk County
Ice-barrier membrane at the eaves is standard on re-roofs across coastal Massachusetts, and many towns enforce it strictly. Homes that have not been re-roofed since that became normal practice are the ones that leak first.
Ice Dam Removal in Franklin: How The Work Runs
How long a removal actually takes
A single-story eave with a thin dam and clear gutters is often an hour or two. A two-story Franklin house with ice standing a foot deep across the front, frozen downspouts and a valley packed solid is most of a day for a two-man crew. The honest answer on the phone is a range and the reason for it, not a number designed to win the booking. Water Stain on the Ceiling in Winter.
The estimate is revised out loud if the roof turns out worse than it looked from the ground, before the extra hours are worked rather than after they appear on the invoice.
If water already got inside
Taking the ice off stops new water. It does nothing about what is already in the insulation, the ceiling and the walls of a Franklin home.
The same company handles the rest: water mitigation and dryout, mold remediation where the water has led to growth, the interior repair, and the roof where the dam damaged it, all documented on one insurance claim.
Steep, high and awkward Franklin roofs
Pitch and height change the job more than ice thickness does. A walkable ranch eave is a ladder and a lance. A three-story roof with a steep pitch means anchors, rope, staging and two people where one would otherwise do.
Crews quote on that honestly. If a property in Franklin needs a longer setup, it is said on the phone rather than discovered at the end of the invoice.
What steam actually does
A steam unit delivers water at roughly 290°F at a pressure low enough to rest your hand in the plume. It cuts a channel straight through the ice and lifts the dam off in sections, right down to the shingle. The heat does the work, not force, so granules, seal strips and flashing come through untouched.
That is the whole difference between steam and the hot pressure washers often sold as steam. A pressure washer cuts ice fast because of its pressure — and that same pressure strips the granules off asphalt shingles and drives water up under the courses. One method removes ice. The other removes ice and roof.
Access, ladders and what the crew needs on site
Steam equipment needs somewhere to park within hose reach, and ladders need footing that is not a buried flower bed or a sheet of ice. Clearing a path to the affected eave, moving vehicles off the driveway and unlocking a side gate takes ten minutes and saves considerably more than that on the clock.
Where the only access is through a neighbor's property, that conversation is worth having before the crew is in the street rather than while it waits.

What you get in Franklin
- Cleared to the shingleThe dam comes off completely, not just a drainage channel cut through it
- Gutters cleared tooTrough and downspout steamed through to daylight in the same visit
- Valleys and dormersThe dead spots that hold the deepest ice get worked specifically
| Pricing model | Billed by the crew hour, rate quoted before dispatch |
|---|---|
| Documentation | Dated before and after photos, written scope in Xactimate line items |
| Typical scope | Steam, 4-10 crew hours typical |
| Primary climate stressor | Nor'easters, rapid thaw-freeze swing |
| Removal method | Low-pressure steam only. No chipping, salt or pressure washing. |
| Local ice-barrier practice | Eave membrane standard on re-roofs |
| Coverage area | Franklin and Norfolk County |
Where We Dispatch Around Franklin
Crews working Franklin cover the adjoining communities on the same route — Bellingham, Wrentham, Medway, Sheldonville and Norfolk — so a storm week usually means one truck handling several addresses in Norfolk County rather than separate trips.
Nearest hub towns with their own ice dam removal pages: Norwood, Attleboro, Natick, Framingham, Needham, Brockton.
Scheduling for Franklin tightens up during a freeze event, which is exactly when the phone beats the form. Water coming in means a call, not an email.
Most jobs do not stop at one service. Ice Dam Removal in Franklin often runs alongside water mitigation & dryout in Franklin, and both get written into one scope rather than billed as separate visits.
Active leak right now? Our 24/7 Franklin steam ice dam removal crews are dispatched first during a freeze event. Call (888) 561-9664.







